1. Just a Job.
I have quite a few stories about how clients don’t quite understand our profession. They think this is a part time job and are still in school, that we need a boyfriend/husband to support us or that its a short lived career. This couldn’t be more wrong. Yes, there are stylists who do this as a hobby, but the serious ones build a business. All of us can support ourselves and have flexible schedules to be with family or pursue experiences. It can be a short lived career if you don’t continue with advanced education and don’t take care of your body. It’s a career that I plan to stick with for life.
2. We value our relationship with you.💇
I am very close with a majority of my clients. I know their secrets, listen to their stories and support them. We share family experiences, laughter, tears and gossip. In return, they support me and I let them into my life. My clients know WAY too much about me but I want it that way. I build trust and a lasting friendship. I love seeing my clients around town and love hanging out with them. If your stylists doesn’t show appreciation, I suggest you find someone who shows gratitude to you. You are part of their business and without you, they don’t have a clientele.
3. TRUST US.
You are our walking advertisements. We wouldn’t do anything that would make you look pale, heavy or old. We are experts in trends, skin tones and shapes. We have a highly trained eye and will make you look and feel good.
“If you don’t look good, I don’t look good”
4. We love visuals.
I love it when my clients bring in photos because it helps us get on the same page and I can point out things visually. Some hairdressers would disagree and complain that everyone brings in Jennifer Aniston and Victoria Secret models hair-inspos. They claim that it gives the client an unfair expectation. To me, its not any different than bringing in the “pretty girl” photo off Instagram. Most people look at the photo as a whole before they focus on the hair. I recommend putting your thumb over the face and really look at the hair. A great stylist will explain what works for your hair type and give you a realistic expectation.
5. Sick days
I don’t want you coming in ill,🙅 let alone, do you want me up in your personal space when I’m sick? At the beginning of my career, I came into work many times when I was really sick. I was afraid my clients would be upset if I cancelled and never come back. This could not be more untrue. Now in my career, if I’m not 100%, you don’t deserve less than that, so I am listening to my body and calling in.
Most of you may not know that hairdresser’s do not get paid sick days. At my salon, we are lucky and earn 2 paid weeks off but they aren’t worth using when we are gone only a day or 2. So please realize, we don’t “fake” sick like some people do or can. Clients rely on us to be there. Understand that we know you have plans and are crazy excited to get your hair done, so we cancel only when its absolutely necessary.
6. Schedules 📆
Most stylists have flexibility, but with flexibility comes lack of respect. For the first 8 years of my career, I was a YES girl. I stayed late, skipped lunch and worked my days off to accommodate my clients. This did help me build the biggest clientele in the salon, but I missed out on self care, events with friends and time with my husband. We understand that your life gets busy and once in a while we can help you out but if you are a repeat offender and constantly ask for special favors, it’s hard to want to keep you.
I let my clients know that if they have difficulty getting an appointment, to book the soonest available and then reach out to me to get on a cancellation list! You never know when it could be your lucky day. Depending on your relationship with your stylist, you might be able to reach out to them personally.
A few little tips…
-Please close your eyes while we are shampooing your hair, unless we are having a conversation. 💆 I don’t need you to see if I have any bats in the cave and its creepy when you stare up at me and it’s silent. Trust me, a shampoo is much more relaxing with your eyes closed.
-When we offer you a beverage, please actually drink it. I throw away so many bottles of water that have been sipped twice.
-We love gifts but don’t expect them.
-When we are done with your relaxing shampoo and condition, please use your core to sit up. I have had so many people dead weight me without warning. Doing this will shorten our relationship due to my massive back injuries. Unless you have a back injury or are uber pregnant, you are all capable of sitting up. Congrats, I helped you do your one sit up for the day.
-You can’t rush hair. Don’t over schedule yourself around your appointment. Most color and cuts, you can expect to be in our chair for 2 hrs.
-If you want a major change, reach out to your stylist before you book an appointment. My clients send me photos for their next hair idea, which is great since some of these colors need more time to achieve this look.
-We understand it if you are late, because we run late. But when you are late and show up with a Starbucks ☕️ and didn’t even get us one…NOT COOL! (P.S my summer order is a Venti iced 1/2 green 1/2 passion tea unsweetened)
We recommend products for you because it’s our job. We know your hair needs so why buy from someone who doesn’t know your hair or purchase from a random drug store with “salon quality” products? There are hairdresser’s out there who definitely oversell just to make extra $$, but most of us with integrity sell you what you need. You invest a lot into your cut and color, we just want to give you insurance on your new style. You insure your car and home, why not your hair? Most products last MUCH longer than you think, when used correctly. Your hair is the most noticed accessory you own, protect it!
Have an honest conversation with your stylist about your needs and budget. Most salons carry various product lines. YOU get to decide how much you want to invest. We won’t judge, but no complaining when your drug store brand product doesn’t achieve your desired look.
9. Advanced Education
If your stylist is raising their prices, you have the right to ask how they earned it. I never get nervous to raise my prices because I have advanced/continuing education to back it up. Not only do I attend classes my company offers, I invest my own money into color or cut classes in NYC, Miami, LA, Nashville and Chicago. Last year alone, I invested thousands of dollars into learning new techniques for you! I have had the chance to learn from the best. You deserve the best from your stylist. If they don’t care about learning, getting re-inspired and adding more tools to their toolbox, they don’t deserve your business.
10. Cancelations / No-shows
A majority of hair dresser’s are paid commission, meaning if there is not a warm body in our chair, we aren’t making money. Life does get in the way, so we recognize and respect that. Do understand when you do not show up, you are taking money out of our pocket. If this becomes a repeat pattern, we have the right to warn you.
The service industry is a fun, yet crazy business. Just because it is our job to serve you, doesn’t mean we don’t have any rights. We can and will fire you if you disrespect the craft or us. Luckily once you are a seasoned stylist, your clients are almost perfect.